“How-To” support for select software applications

And just as with all of PenStor’s core support offerings, you have the flexibility to complement the Individual ProSupport package with any number of PenStor’s individual support packages (link to individual support packages landing page) to be sure you get the full support you need for your unique environment. Read further for more details about IT ProSupport or contact your PenStor Sales Representative to get IT ProSupport today.

Additional Features:

	Escalation Management – PenStor lets you set the severity level of your incidents and then provides a single point of contact for incident management, escalation and status.
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	Global Command Centers – PenStor’s Enterprise Command Centers are located in countries around the world to help meet your critical IT needs with prompt resolutions to your complex problems. Based on the crisis management best practices of crisis centers such as 911, the Enterprise Command Centers use industry-leading, real-time technologies to speed problem resolution, efficiently route spare parts and direct expert technicians to your site, even during a natural disaster.
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	Virus and Spyware help – assistance with common software applications that provide virus and spyware removal such as Norton and McAfee AntiVirus.
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	Application Assistance – assistance with common end-user applications such as Microsoft Office, Microsoft Small Business Server, Intuit QuickBooks, Adobe Photoshop and Adobe Acrobat.
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	Getting Started Advice – remote configuration or set up assistance associated with simple networks (both wired and wireless); configuration assistance with common small business applications including Microsoft Small Business Server, Intuit QuickBooks, Adobe Photoshop, and Adobe Acrobat.
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	Collaborative Support For Hardware And Software – if a system problem is determined to be a third-party vendor issue, PenStor will collaborate with select hardware and software vendors to resolve the issue until you close the incident.*
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	7x24 Expert Center phone and online support – around the clock access to certified hardware and software specialists with case management capabilities, meaning you get to avoid having to repeat troubleshooting steps.
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	Next Business Day on-site service – delivery and installation of parts on-site.
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	* NOTE: Collaborative support does not replace a support contract with the third-party vendor, but it does provide reasonable coordination and monitoring of the resolution by PenStor and other select vendors. Partners include: ADIC, Altiris, BMCSoftware, Brocade Communications Systems, Cisco Systems® , Citrix, CommVault® Systems, EMC, LEGATO Software, McData, Microsoft® , Novell® , Oracle® , QLogic, Red Hat® , SAP, SuSE, VeritasTM , VMWare® .